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Delivery will be made to the address specified by you when you placed your order.
To help keep you and our delivery drivers safe, they are following social distancing guidelines. This means they will keep a 2-metre distance from you and won't come into the property, unless it is one of the following exceptions. If you are a vulnerable, disabled or elderly customer, you can ask our delivery drivers to take your shopping inside your home. They will do so, providing they believe it is safe and practical. Unfortunately, they won't be able to enter your home if you are self-isolating. For deliveries to a residential apartment block, we will generally deliver to the front door of your apartment. However, we reserve the right to deliver only to the main entrance of the property if the driver believes it is unsafe or not practical to deliver to your apartment front door. For deliveries to a business address, delivery will only be made to the ground floor communal area/entrance. THINK 25 DELIVERY POLICY
Please note that we deliver goods only to specified regions within the United Kingdom. Delivery times will be agreed with you at the time of placing your order. All goods must be signed for on delivery by an adult aged 18 years or over. We follows a "Think 25" policy when delivering age-restricted items, so if the person receiving the goods looks under 25, proof of age will be requested. If proof is not available and there is no-one of that age at the address when delivery is being made, the goods will be retained by the driver. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery (see below for contact details).
Full payment including the cost of shipping & delivery is required in advance. Part payments are not acceptable. Orders cannot be cancelled once paid for. Your statutory rights are unaffected.SEASONAL ORDERS
Customers are well advised to place their order months in advance to guarantee availability for Easter, Thanksgiving & Christmas.
Order will be shipped out on specified days and customers are advised to make sure there is someone to receive the order on the day of delivery as these are perishable goods.
If you live outside the United Kingdom, unfortunately, it may be difficult to guarantee safe delivery to you of some goods. Take note that shipping cost may be high. We cannot guarantee delivery of our products to you in vertain third world countries. Also please note that international shipping charges may apply as well as customs fees that may be charged in your country on arrival.Risk Of Further Charge
In such circumstances, if we have to return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed time. Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control. CUSTOMER SERVICES
It is our responsibility to supply you with goods that meet your consumer rights and comply with this contract and to deliver them to you safely and in good order. If you have any concerns that we have not met our legal obligations, please contact us via email to: firstname.lastname@example.org
Orders Tel/Fax: :0131 608 1036